Share your Complements and Concerns
We pride ourselves on providing the best possible experiences for our patients, residents and visitors. It is through feedback from those we serve that we are able to maintain and enhance our reputation for high-quality, personalized care.
If you are pleased with your experience and would like to share your sentiments with us, we invite you to email Community Relations, use the Tell Your Story link, call 315.466.9654. If you would like to share a concern or suggestion about the quality of our care or a safety concern, please email Performance Improvement, call 315.466.0688. If you would like a reply to your email, or wish to be contacted directly, please include your name and contact information in your email. A representative from our Performance Improvement Office will contact you on the next business day.
If you have a complaint, regardless of whether or not you have first used the internal hospital complaint process, you may lodge a complaint directly to the New York State Department of Health by calling their office at 585 423 9654.
Clifton Springs Hospital & Clinic – where people come, from all over the Finger Lakes, to get better.
Clifton Springs Hospital and Clinic is committed to the provision of excellence in safe quality care and service to our customers in a collaborative environment which focuses on continuous improvement.
Our work is designed and provided in ways that promote customer service excellence with safe and effective care to those we serve. We strive to provide value to our customers while assuring compliance with DNV/NIAHO standards other regulatory and ISO 9001 requirements.
Fundamentals of a “Just Culture” assure employee commitment to the spirit of continuous improvement that fosters an environment conducive to actualization of our policy.
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Our values include teamwork, integrity, respect and commitment. We believe that when combined with the talents of each and every member of our community, these values result in unsurpassed excellence – and ultimately the best healthcare experience possible.
We invite you to compare Hospitals in your area, using online tools and other resources to help you identify where you want to get better.
Sites like www.HospitalSafetyScore.org and www.WhyNotTheBest.org compare and contrast hospitals’ performance in numerous areas including infection prevention, incident avoidance and patient satisfaction. Use your favorite search engine to find more information.
We’re proud to be #4 in the state in Overall Satisfaction! Read the newest New York State Hospital Report Card here.
Clifton program recognized by American Hospital Association
The AHA’S “Hospitals in Pursuit of Excellence” program recently recognized four hospitals in New York State for efforts in Quality Improvement and Patient Safety; one large, one multi-entity, one small and one specialty hospital. Clifton Springs Hospital & Clinic was the hospital selected for the Small Hospital category. Congratulations to the staff and leadership in the Center for Wound Care & Hyperbaric Medicine for this recognition.
Our Patient Safety and Quality efforts have repeatedly been recognized by the Healthcare Association of New York State.
On June 24, 2010 we received our third Pinnacle Award for Quality and Patient Safety Achievement. One of over a hundred eligible programs, our Center for Wound Care and Hyperbaric Medicine was selected to receive this honor at HANYS annual meeting in Lake George, NY.
This recognition is well-earned by the Wound Care team, including patients, family members, nurses, therapists, primary care physicians, surgeons and specialists.
In the Wound Center, the wound healing rate has reached 98% while ‘days to heal’ decreased on average, from 42 to 28 days. In 2009, patient satisfaction averaged an impressive 97%.
This marks the Hospital’s third Pinnacle Award in five years. In 2006 we were recognized for our Culture of Safety and in 2008 for our Diabetes Patient Self Management Training program.
This good news is a positive reflection of the hard work of our staff, physicians and volunteers.